Comments on: Sim free 3G phone + Orange = no 3G

By: Johnbrown_ppm

Johnbrown_ppm — Wed, 30 Jun 2010 16:57:21 +0000

Like PAYG and SIM Free, 10-10-10 deal is also applicable for mobile accessories. Prepaymania is offering 10% off on any mobile phone accessories purchase of £4.99 or above. Buyers just need to use the discount code for accessories –ACC10

By: Tim

Tim — Wed, 23 Jun 2010 01:38:09 +0000

Sorry but you're wrong.

Firstly, there is no where on Orange's web site where you can upgrade an existing 2G SIM to a 3G SIM on the same pay monthly contract.

Secondly, I wrote the post back in 2006 before Orange brought in SIM only packs on pay monthly. These *might* be 3G, but you still have to get a new contract (far more expensive than what I'm paying on my old contract) and either put up with having a new number or attempt to get your number ported.

You have however been able to get 3G SIMs on PAYG on their web site for a long time, but I'm not talking about PAYG. There's another problem there anyway. Just try porting a contract number to 3G PAYG on Organge. Trust me, I've tried

So, people should learn to do some research about what they're commenting about before making comments . I did my research when attempting to get a 3G SIM off Orange for the same contract. You only have to Google to see it was a big problem and many others had the same issue.

By: Julie77

Julie77 — Tue, 22 Jun 2010 18:39:56 +0000

IF YOU GO ONTO ORANGE WEBSITE YOU CAN GET ONE ITS CALLED USING YOUR INITIATIVE
PEOPLE SHOULD BE MADE TO DO AN IQ TEST BEFOR THEY ARE ALLOWED A MOBILE PHONE

By: Tim

Tim — Fri, 19 Feb 2010 20:31:35 +0000

Well, looks like I'm finally getting a 3G Sim. Thanks to the power of Internet forums. Helpful guy in the Orange section over at the What Mobile forums offered to help out. Got a call from him and all sorted. 3G sim in the post.

By: ilmarcello

ilmarcello — Fri, 15 Jan 2010 15:46:36 +0000

This is very bad customer service from orange and the fact that they don't provide a 3g sim card for a customer that is with them for over 1 year is just…..CRAP!!!
I'm on a business contract, I bought an iphone in cash and they told me that I can use my orange sim card with iphone but the connection and other services will be very slow as my sim is 2G and they are not willing to provide a new £G sim card. My only option I have is to close this contract with orange paying anyway 18£ for 400 minutes and get semplicity with £20 and having a nice 3G sim card with free internet , 600 minutes and 1200 minutes. I gave already the notice as I think is no other solution….

By: Orange 3G - update at sirjohn.co.uk

Orange 3G - update at sirjohn.co.uk — Sat, 02 Feb 2008 13:43:47 +0000

[...] on from the issue I posted earlier, on travelling abroad I have discovered something extra about [...]

By: Tim (admin)

Tim (admin) — Sat, 08 Sep 2007 21:31:31 +0000

To make matters worse I also discovered PAYG is not really an option as it limits the amount of roaming you can do around the world which I didn’t realise. For example Orange PAYG is not supported in Canada, but contract is (at least according to Orange’s web site).

By: Nige Marriott

Nige Marriott — Fri, 20 Jul 2007 11:22:57 +0000

I’ve got exactly the same problem – but it is complicated by the fact that it is a business contract and so I cann’t get a pay as you go and transfer the number.

I have tried every thing I can think of but with no progress. Orange are the most inflexable unhelpful customer unfriendly organisation I have every had the misfortune to deal with. Great Customer Service???
I don’t bloody think so!!!!

By: Tim (admin)

Tim (admin) — Sat, 06 Jan 2007 10:38:50 +0000

A follow up on this. I decided to just go PAYG at the end of my contract and it turns out you can get a SIM only 3G USIM PAYG on Orange if you go to an Orange shop. It’s free if you pay for £10 credit. You can get some on ebay also for around £5 but those are actually costing you more as you have to add credit on top.

Anyway, I’d heard you can transfer your contract number to PAYG and sure enough in the book with the sim it even gives you a phone number and details of information required to do exactly that. So I call the number and I’m told I have to go through retentions at Orange to downgrade to PAYG where they’ll send a SIM. Well for a start I don’t want to go anywhere near retentions and have to argue over my contract and I also don’t want to get yet another SIM seeing as I’ve just got a PAYG SIM anyway (and it was a source from Orange who said to buy a PAYG SIM from a shop anyway)!