Nokia E72 update

Nokia E72 After a long wait, I’ve got a firmware update on the E72. This is 031.023. I’ve been using it for a while now and have to say that things have settled down a bit.

The Good:

1. Less crashes

2. Feels more responsive (but this is because the transitions have been turned off by default)

3. The spacebar bug seems to have gone away

4. Haven’t had to reformat the phone

5. d-pad selector responds better when pressing down, light or hard, on it.

The Bad:

1. Email client still doesn’t support Destinations.

2. They bundled Smart Connect to address point 1 (sloppy way of addressing it. Just implement Destination!)… but the version they bundled doesn’t work! Although there is a patch available

3. GPS is broken. It can take forever to lock on, and sometimes not at all. Works worst in Maps, and works better when another app locks on the GPS first. Maps annoyingly doesn’t make it clear what kind of ‘lock’ it has (GPS, cell, WiFi), which became an issue when I had reason to direct emergency services only to realise it was locked to the cell position despite being in the countryside with clear blue sky.

4. Email client still feels clunky, the email viewer is rubbish, and the client can lock up the phone sometimes when flicking through menus and options, and especially when it’s been on a 3G connection for a while.

Nokia E72, should be good, so many problems

Nokia E72 The upgrade to the well regarded E71, with many good improvements on the spec sheet, should be good. Unfortunately it’s riddled with so many problems. I’m quite a Nokia fan but quite disappointed by this model.

Here’s what I’ve found so far (in no particular order):

1. Sign up for Nokia Messaging is confusing. Do you sign up on line or on the phone? Sign up on the phone and it’s not clear you’re getting an NM account if the email address you use is recognised, or that you aren’t if it’s not. Many don’t understand they are getting an NM account at all or what it is.

2. Fixing your NM account username to the first email address you used is plain daft. There’s no chance to change the username and the password for the whole of NM is tied to that account.

3. NM stopped working. No sync on phone. Tried to log in to, but it comes up with an error and “try again later” message. Could recover the account briefly with the ‘forgot password’ option, but the account is marked as ‘cancelled’. Contacted Nokia support and they claim it’s active, but still it doesn’t work. Worse is now they’ve changed it so you can’t use ‘forgot password’ any more. NM is dead and support won’t answer emails.

Edit: They’ve finally deleted my account and I’m starting again from scratch.

4. Can’t delete NM accounts on the phone if you can’t connect to NM. Daft.

5. The ‘spacebar’ bug. Only hit this once but the spacebar stops working for no good reason. Reboot fixes it.

6. Destinations settings suddenly stop working with “feature not supported” error when trying to change settings. Only been able to fix this with a full format so far! (edit: this may be related to the Easy Wifi app, aka devicescape. Although they claim it’s related to the S60 API creating protected access points and these cannot be deleted. If this is the case such APs can near brick the phone and this should not be the case)

7. Mail for Exchange just disappeared for no reason. Account gone on the phone and the email set up wizard no longer offers MfE as an option!

Edit: Reformatted the phone (again) and got it back. Not good.

8. Firmware update releases staggered across the many variants around the world such that some variants have to wait 6 months or more for the same firmware that’s already released for other variants of the same model, even in the same region.

9. Email client cannot be updated without a firmware update because it is integrated into the firmware. Other, and older models are getting newer clients because they are not integrated.

10. No Destinations support in the email client (except in MfE). Serious drawback as you can’t roam between connections and have to change the settings when moving between wifi APs and also packet data.

11. Now finding the d-pad selector button is tricky. A light press may not be enough, and a hard press will make it ‘select’ twice.

12. ‘Chat’ app has stopped working and just comes up with an authorisation failure error no matter what.

Edit: Works again after the aforementioned reformat and reinstalling the chat app from the store. Again not good.

13. ‘Chat’ app only shows (MSN) Messenger as an option with my Vodafone SIM, not Orange (despite using WLAN for the connection and it being an unbranded phone direct from Nokia).

14. A-GPS positioning set to auto in home network only, but when roaming apps keep prompting to use A-GPS. Okay, could set it to not use A-GPS at all, but should be an option to avoid having to change the setting when roaming.

15. Data log seems to have gone screwy with entries from a week ago suddenly appearing at the top but others more recent below them or gone missing.

16. Roaming has caused duplicate calendar entries even though it said it was updating the calendar entries when the time zone changed.

17. IMAP Idle doesn’t work with manually configured IMAP accounts. Evident from the amount of data being consumed when supposedly IDLE. Not the same with NM or MfE (when they work), which consume little data when used in an always on mode (as required for push email).

18. Many new apps being released by Nokia that won’t work with the E72 (and probably other 3rd Ed FP2 models). Instead concentration is on 5th Edition touch and even older 3rd Ed FP1 models. The E72 is supposed to be the new flagship business emailer.

19. Share Online app has stopped working for no reason with a ‘Feature Not Supported’ error.

20. Ovi Store app is showing items it claims I have downloaded that haven’t been downloaded.

21. Okay this may not be an E72 issue, but roaming in the US I’m struggling to get a reliable data connection on AT&T and T-Mobile. In particular the A-GPS connection fails even if I accept it when prompted. Maps fails to log into Facebook to share location (not sure if this is a roaming issue though or just another feature that has stopped working).

22. Maps accuracy without A-GPS is very poor. When navigating it keeps jumping to parallel roads and giving entirely wrong directions (especially annoying in the US with grid like roads). On my old N80 I used a bluetooth GPS and that worked fine, despite not having A-GPS.

23. This may not be an E72 issue either, but the Sky Mobile app doesn’t allow entering of certain characters and numbers meaning you can’t sign in if your username / password have these characters. Could be Sky’s fault though with their app not supporting the E72, but surely there should be nothing special to support if the phone presents the keys in a generic manner?

Edit: Sky have just updated their app and it works now. They’ve done a workaround to use native edit boxes when entering username and password. Sky were claiming Nokia at fault, but all works now.

24. IMAP SSL not working in Nokia Messaging. Only plain IMAP servers running on port 143 work. Possibly it works with TLS but it’s hard to tell if it’s actually using it. Ticking the SSL box in NM causes it to fail to connect.

25. SMTP AUTH doesn’t work in Nokia Messaging. Means you can only send mail to an open relay, and the first golden rule of SMTP is you don’t run open relays!. Everyone knows that and SMTP AUTH can’t be hard to implement as it’s in every email client under the sun! This is required to connect to many ISPs and certainly for home run mail servers. That said though, if you don’t fill in an SMTP server, it appears it will use NM’s own SMTP server instead. A workaround at least.

26. Can’t configure NM to connect periodically. It’s always on or always off. Okay, that’s push email really, but connecting every 5 or 10 minutes would save battery, and NM servers seem to only pick up mail every 15 minutes anyway (another annoyance, but perhaps understandable given the volume of traffic an almost instant service would generate).

27. Sent mail is copied to ‘Sent items’ but there’s no way of changing that if your mail server uses a different folder name for sent items.

28. Repeated calendar alarms go off silent. i.e. just flashing display, no tone or vibrate. I think it’s if you haven’t acknowledged or silenced it after the first time it goes off it then goes off again silent which is kind of pointless for a repeating alarm.

29. Pager profile I believe should vibrate when receiving a call (it did on the N80), but it doesn’t.

FYI – This is all on an E72-1 UK generic variant, Firmware 021.024

And a couple of general annoyances with all S60 phones…

Swap the SIM (as I often do for work purposes) and it will auto set the operator settings for the new SIM, changing it all over the place and taking priority over your preferred WLAN settings (e.g. you have a WLAN as your choice for the web browser, and it changes it to Orange or Vodafone or whatever). Result is I have to change my settings back to what I want every time I swap SIMs (which I do daily).

Vodafone UK PAYG SIM always ends up with pay monthly settings which don’t work and needs to be provisioned online to get the correct settings.

On the plus side, the E72 is a nice design, feels good, the keys are easy to use, the build feels solid (with the exception of a slightly loose feeling battery cover, although it doesn’t fall off). Battery life is excellent and the display looks fine for a QVGA display.

The hardware is basically fine. The software is really broken.

Nokia Sports Tracker Widget

For those with Nokia Nseries phones, you may have come across Nokia’s fantastic Sports Tracker application, which turns your phone into a tracking device for walking, running, cycling, skiing and whatever (with the aid of a GPS unit, either built in like on the N95 or an external Blue-tooth GPS). Essentially like those expensive GPS units you get for cycling but making using of your phone and GPS. Perhaps not as complex as the “real” ones, but does a good job anyway of tracking where you are, a reasonable speed estimate and also even altitude! (all just via GPS). I’ve used it a fair bit now for skiing and cycling, and it’s one of the killer apps for my N80, along with Nokia Maps with GPS navigation. iPhone may have some nice polo neck wearers eye candy, but with features like these and mostly for free (well Maps guided navigation costs a small amount, but otherwise free as is sports tracker)… why do I need an iPhone again?

Anyway, Sports Tracker goes a step further by allowing you to upload and share in true “social” networking fashion your tracks, and attach photos and video taken on your route! Very neat.

To aid the sharing, Nokia now have a widget for use on blogs and social networking sites…

Nokia Nseries Sports Tracker Widget

Installing SSL certificates on Nokia S60 devices

Just something that might come in useful to some.

I found on my Nokia N80 that it throws up a lot of untrusted cert warnings when browsing some sites, and also when using Devicescape (neat app to log onto wireless hotspots and access points). It turns out I’m missing a root cert for GoDaddy, one of the lesser but popular (i.e. cheaper) signing authorities which a lot of sites use, including Devicescape (which is actually one of Nokia’s recommended Download! apps).

Nokia haven’t issued any sort of cert update pack, so it’s up to you to install the missing root certs. Rightly or wrongly, they make this difficult. It makes sense in ways to ensure you don’t go and install bad authority certs. However it also rules out a chunk of the net because they haven’t updated the root certs, and yet even Microsoft include GoDaddy certs.

Anyway, first port of call to install them is to get them from GoDaddy. They host their root certs at

Problem is, the N80 doesn’t recognise them properly. You need the DER format certs, so the gd-class2-root.cer certificate seems the most likely choice. Browse to this on the N80 however and you just get a text page containing the content. Try copying the cert to the phone and load it in the file manager app and it doesn’t recognise it.

Googling, there seem to be a number of options. A Nokia blog suggests the issue may be the MIME type when serving up the cert file.

The solution being to stick the DER format cert on a web server and have it issue the mime type application/x-x509-ca-cert. Having a suitable web server, I tried this and sure enough when browsing to the cert the N80 tries to install it as a cert, only to then say it’s corrupted.

A bit more surfing turned up a post here regarding the GoDaddy cert in particular, suggesting converting it to the right format like so…

openssl x509 -in gd-class2-root.cer -out cert.cer -outform DER

Sure enough, doing this (you need the openssl package to issue this command obviously), and browsing to the cert on the phone, the cert installed fine. Also you can probably transfer the file to the phone via cable/bluetooth/etc.

Another option is a service for uploading certs to a server which converts them to a suitable format for loading onto S60 devices: Although it didn’t work with the GoDaddy cert for me, but then maybe it needs the extra openssl conversion.

Anyway, now I have a GoDaddy root cert so a lot more of the net is trusted. Obviously though the security trust is down to how much I trust the root cert I downloaded and okayed it with the phone when installing it.

Now what we need is for Nokia to issue a root cert update pack (without having to buy a new phone).